privacy

wright counselling Privacy Policy  

Introduction

My aim is to respect your privacy and comply with the General Data Protection Regulation 2018 (GDPR). I am respectful about how and why personal data is collected, recorded, stored, how and when it is deleted/destroyed. This regulation details explicit consent being required for use and processing of your information.

My business name and address is:
Wright Counselling
Prittlewell House, 30 East Street. Southend, SS2 6LH

The purposes of processing data is to provide the service of counselling and psychotherapy, and fulfil legal obligations. The legal basis for processing being the performance of a contract. At your first session you will be asked to read and sign a counselling contract, as well as providing personal information including:
Name, address, date of birth, telephone numbers, email address, gender, ethnicity, GP details, health details and other information relevant to your referral.
Confidentiality
Sessions will take place in confidence, with brief notes taken including the date, time, session number and issues raised.
Confidentiality as per the GDPR will be maintained relating to records with the following exceptions:
  • When you have given your permission to share information.
  • Where there is a duty to share information regarding, without being limited to, the following: When compelled to give evidence by a court of law.
  • There is a concern that you may harm yourself or another person, or if you talk about someone else who you know is harming other people.   
  • You share information about a child or vulnerable adult who is being harmed or at risk of harm.  
  • You share information about acts of terrorism, drug trafficking or money laundering.  

Secure storage

Your data is stored securely and confidentially and used in a safe and ethical manner, in accordance with the GDPR. It is not shared with other people without your consent, subject to Confidentiality requirements as detailed above.
All personal information and session notes are stored securely and confidentially in a locked filing cabinet and retained for 6 years, after which time it will be burned. 
The third party disclosure of data is to accountants, HMRC, and IT professionals.
During processing of the website and emails, this will be subject to the third party of Google.
When counselling children under the age of 13 parental or guardian consent will be obtained for any data processing activity.
Right to Access
You have the right to access a copy of your personal information free of charge, in either electronic or paper format. Also you have the right to amend or change any incorrect information about you.
Right to be Forgotten
You have the right to ask to erase any information that is held about you, subject to information that is held under a legal obligation.
Data Portability
You have the right to receive your personal information, which was provided, and to have the right to transfer that information to another party.

Complaints

You have the right to lodge a complaint with a supervisory authority being the Information Commissioner’s Office (ICO) if you have any cause for concern regarding your personal data.

    Cookies

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

    Updates or amendments to this Privacy Policy

    We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

    How to contact us

    If you have any general questions about the Site or the information we collect about you and how we use it, you can contact me at tracey@wright-counseling.co,uk
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